Customer Success Stories

As a manager of our sales team, CircleLoop allows me to track and monitor my team's calls. The ability to record and listen to calls means I can continue to provide my team training and give them pointers and advice on how they can improve.

Christian Hill discusses the impact of the CircleLoop Hubspot integration in enabling accountability of calls, his favourite CircleLoop features and explains how, for a modern business, flexible working is a must.

The costs are a lot more transparent and stable and we also have the integration based click to call and analytics options too. CircleLoop helped us to overcome the limitations of a traditional phone system.

Quick set up. Call recording are easily accessible and call routing is a great feature. CircleLoop gives us the ability to be mobile across offices.

I can't understand why anybody would buy a standalone telephone system when Circleloop has all of the features of an expensive PBX phone system with no deskphone equipment needed. It's fantastic.

CircleLoop made the transition to working from home easy when Covid-19 restrictions came into force.

We had a very rigid system, with traditional handsets that did not allow for remote working. The cost was also high, especially having to purchase new hardware.

The Customer Success Team get a 10/10 for their support in setting up our account as well as liaising with our previous provider when we ported our number.

Our business productivity levels have actually increased 40% during the Covid-19 period. Our employees working from home and having access to the facilities they used to have in the office is a major contributor to this.

CircleLoop has been easy to implement within the organisation, it’s literally been set and forget as a product because it just works.

One of the significant benefits of working with CircleLoop is that it's a self-service tool. It's easy to manage the whole system, allocate new numbers or add people to our team, manage our voicemail and call menu options. With no hardware to configure, working through the Mac app means that changes are simple and immediate.

Using CircleLoop enabled our team to take calls on the move whilst often at client premises carrying out work. We achieve this by forwarding calls from our CircleLoop 0333 number to designated team members mobile phones.